Patient's rights in Kazakhstan
Every patient of the Republic Of Kazakhstan has a right to choose any of medical organizations in Kazakhstan, in case of receiving of planned inpatient care, independent from the location and registration.
Being a citizen of the Republic of Kazakhstan, you have a right to the free choice of doctor and medical organization. Government creates all possible favorable environments for the health promotion and rights of every citizen of the Republic of Kazakhstan. By the decree of the President of the Republic of Kazakhstan from the 1st of February 2010 №922 “On strategic plan of the development of the Republic of Kazakhstan until 2020”, state program of the health development “Salauatty Kazakhstan” was signed on 2011-2015. Ministry of Health and Social Development of the Republic of Kazakhstan is responsible for implementation of the program.
One of the crucial tasks of this certain state program is the United National Health System (following UNHS). Implementation of the UNHS allows every citizen of the RK to choose any medical organization freely, including choice of the doctor. This right is enshrined in subparagraph 3) of paragraph 1 of Article 88 of the Code of the Republic of Kazakhstan "On people's health and the health care system." According to this principle of UNHS, every citizen is attached to only one clinic. Attaching to the clinic is carried out on a certain place of permanent and temporary residence. Documents showing attachment is an attachment ticket to this clinic. Portal of the Bureau of hospitalization (following the portal BG) is an intermediary between the patient in the clinic and the medical organization (hospital). Portal BG - is a computer system, via which the planned hospitalization within the guaranteed volume of free medical care. According to patient’s choice, doctor in the clinic through the portal BG checks availability in hospitals of Kazakhstan on the profile of the disease. Each hospital of Kazakhstan provides information about free beds, where polyclinic views available beds, registers the direction of hospitalization at the request of the patient. At the same time, the patient can also view the available beds and the sequence in any of the hospitals, in the presence of a code of hospitalization and the date of admission to view online: www.bg.eisz.kz.
For residents of rural and remote regions there are expanded opportunities in the treatment of regional and national clinics. Each patient in the event of problems in obtaining quality medical services has an opportunity to appeal to the head of the medical facility. The clinics are set boxes for written complaints and suggestions.
This website features only the best specialists in Kazakhstan, where you can get complete information about needing a doctor on a profile of your disease and choose the medical institution where the person is involved, in order to get qualified care.